EmailThread

One conversation between a mailbox and a contact.

type EmailThread {
  id: ID!
  contact: Contact
  mailbox: SequenceMailbox!
  sequence: Workflow
  subject: String!
  last_message_at: DateTime!
  last_inbound_at: DateTime
  last_outbound_at: DateTime
  last_message_preview: String
  last_message_direction: EmailDirection
  unread_count: Int!
  needs_reply: Boolean!
  last_reply_kind: InboundMessageKind
  opt_out_pending: Boolean!
  sequence_status: String
  status: EmailThreadStatus!
  can_reply: Boolean!
  cannot_reply_reason: String
  messages: [EmailThreadMessage!]!
}

Fields

EmailThread.id ● ID! non-null scalar

EmailThread.contact ● Contact object

Null when the contact has since been removed; the conversation is still kept.

EmailThread.mailbox ● SequenceMailbox! non-null object

EmailThread.sequence ● Workflow object

The sequence the conversation started in, when it started in one.

EmailThread.subject ● String! non-null scalar

EmailThread.last_message_at ● DateTime! non-null scalar

EmailThread.last_inbound_at ● DateTime scalar

EmailThread.last_outbound_at ● DateTime scalar

EmailThread.last_message_preview ● String scalar

The newest message's opening text, cut to about 140 characters. Null when the thread has no message.

EmailThread.last_message_direction ● EmailDirection enum

Which side sent the newest message. Null when the thread has no message.

EmailThread.unread_count ● Int! non-null scalar

EmailThread.needs_reply ● Boolean! non-null scalar

True when the contact wrote last and nobody has answered.

EmailThread.last_reply_kind ● InboundMessageKind enum

What the newest inbound message was.

EmailThread.opt_out_pending ● Boolean! non-null scalar

True when the newest message reads as a request to stop and the contact is not yet unsubscribed.

EmailThread.sequence_status ● String scalar

Where the contact stands in the thread's sequence, as a short phrase for the header: "in sequence", "finished", "exited on reply", "exited on bounce", or "exited (meeting booked)" and the like for any other exit. Null when the thread has no sequence.

EmailThread.status ● EmailThreadStatus! non-null enum

EmailThread.can_reply ● Boolean! non-null scalar

True when the signed-in user can reply from this thread's mailbox right now.

EmailThread.cannot_reply_reason ● String scalar

Why a reply is not possible, when it is not.

EmailThread.messages ● [EmailThreadMessage!]! non-null object

Every message in the conversation, oldest first.

Returned By

archiveEmailThread mutation ● confirmOptOut mutation ● dismissOptOut mutation ● emailThread query ● markEmailThreadRead mutation ● unarchiveEmailThread mutation

Member Of

EmailThreadsResponse object ● WorkflowQualification object